Contact Us

If you need assistance with your Party City Casino account, payments, or the site in general, our support team is available to answer questions and guide you through common issues. This page explains the main ways to get in touch and what to expect when you reach out.

How to reach us

Support options may vary depending on availability. Choose the channel that best fits your question — for example, use email or the contact form for issues that need a written record, and live chat or phone for quicker, real-time help when available. For more about the site, see our Party City Casino review.

Email support

Email is a good choice for general questions, account-related matters, verification or document follow-up, and any issue that benefits from a clear, written response. When emailing, include a concise description of the problem and any relevant account details so the team can investigate.

Contact:

• Email: support@partycitycasino.com

Live chat

Live chat is ideal for quick questions, simple account help, and troubleshooting while you’re signed in. Live chat availability can vary; use it when you need immediate, back-and-forth support. If the issue requires verification or documents, the agent may follow up by email.

Phone support

Phone support is available for players who prefer to speak directly with an agent. Use the phone line for time-sensitive matters or when you need to discuss complex account or payment concerns.

Contact:

• United States and Canada toll-free: 800-684-1300

Contact form

If you prefer to send a message through the website, a contact form may be available from your account dashboard or the support section. The form is a convenient way to submit details without sending an email and can include file attachments when required for verification.

What you may need to include

To help us resolve your issue faster, be prepared to provide:

• Your full name and registered email address
• Your username or account number
• A short description of the issue, including any error messages
• Screenshots or documents if requested

Providing these details up front reduces back-and-forth and speeds up resolution.

Need help? Reach out when you have questions

If you have a question about your account, a deposit or withdrawal, a bonus, or a technical issue, contact us through the channel that best matches your need. Please review our terms and conditions and any support policies related to your concern. We’re here to assist and will follow up through the contact method you choose.